This is a user guide for recruiters that have a SuccessFactors integration with RippleMatch that will provide information on the following:
What features are supported by the SuccessFactors <> RippleMatch integration?
Candidate Push
This allows us to push a candidate’s application from RippleMatch to SuccessFactors. Rather than having the candidate complete an external application link, we will be able to automatically send their application directly into SuccessFactors.
In addition to the candidate’s application record, we will be able to push the following candidate information into SuccessFactors:
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Full Name
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Email
- Phone Number
- Resume
- Other Attachments
- E.g. transcript, portfolio, extra documents, etc.
Expected Behavior
- Upon clicking Advance on a candidate in your review feed, you will see a new screen called Advance to Next Step
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On this screen, you should see a drop down list titled SuccessFactors Integration. This list will contain all of your open requisitions within SuccessFactors, however the default selection should be the corresponding SuccessFactors requisition for this RippleMatch role
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Click Advance to trigger the upload of this candidate into SuccessFactors
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Then, you can log into SuccessFactors and search for the name of the candidate that you’ve just advanced and find their application along with the additional candidate information outlined above
Here is a short video outlining what this should look like
Custom Question Mapping
This is a feature which can be enabled for the SuccessFactors <> RippleMatch integration. This feature enables us to pull the Questionnaire (supplemental questions) set up for a particular role, have candidates respond to it when applying on RippleMatch, and push their responses back into SuccessFactors upon advancing.
Expected Behavior
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First, you will have to ensure that the Job Post questions have been set up in SuccessFactors for each of your roles that are also posted in RippleMatch
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Then, you’ll want to ensure that the jobs all have a Job Status of ‘Open’.
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From there, we will be able to pull all of the supplemental questions associated with a particular job
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As candidates apply for your roles on the platform, they will be able to respond to these supplemental questions while filling out the rest of the application
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Upon advancing a candidate from RippleMatch into SuccessFactors, you can search for the newly uploaded candidate within SuccessFactors
- When you click into the candidate, you will see the candidate’s responses under "Screening Details"
Here is a short video outlining what this should look like!
Please note:
- We currently do not support the import of Rating Scales question types as it is not compatible with our platform's question types. If you have a Rating Scales question as part of your application questionnaire, all other question types will be imported and synced as usual, but the Rating Scales question will be excluded from the import/sync process.
- We also do not currently support branching question logic (e.g., if a candidate answers a question in a particular way, they are directed to a subsequent question). In such cases, we will import all questions, but the branching logic will not be applied
Best Practices
In this section, you will find some best practices to ensure a seamless integration.
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Open Requisitions → we are only able to send candidates to a requisition if it has an Open status within SuccessFactors. If you need to close a job posting within SuccessFactors, please notify your CSM immediately and either provide a new Req ID you’d like us to use for your RippleMatch role or let us know to Pause or Remove the role from the platform.
How can I get additional information on the SuccessFactors <> RippleMatch integration?
For questions related to setting up your SuccessFactors integration, please reference this Set Up Guide.
For all other questions, please email support@ripplematch.com, reach out to your Customer Success Manager, or reach out to your Solutions Architect.